Returns and Refund Policy

We want you to be completely satisfied with your purchase from RazorxGames.
If for any reason you are not happy with your order, we offer a flexible return and refund policy.

4.1. Eligibility for Returns

• You have 30 days from the receipt of your order to request a return.
• To qualify for a return, the item must be unused, in its original packaging, and in the same condition that you received it.
• Items that are damaged or have missing parts not due to our error may not be eligible for a full refund.

4.2. How to Initiate a Return

• To initiate a return, please contact us at info@razorxgames.com with your order number and reason for return. We will provide you with instructions on how to send the item back.
• Return addresses:
  • Europe: 71-75 Shelton St, London WC2H 9JQ, United Kingdom
  • USA: 333 Fremont Street, San Francisco, CA 94105, USA
• Please note that you are responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable.

4.3. Refund Process

• Once your return is received and inspected, we will send you an email notification about the status of your refund.
• If approved, your refund will be processed, and a credit will automatically be applied to your original payment method within 10 business days.

4.4. Late or Missing Refunds

• If you haven’t received your refund after 10 business days, please contact your bank or credit card company, as it may take additional time for the refund to officially post.
• For further assistance, you can reach us at info@razorxgames.com.

4.5. Exchanges

• If you wish to exchange an item for a different one, please follow the same process for returns. Once the returned item is received, we will process the new order for your desired item.