Shipping Policy
RazorxGames is committed to ensuring that your order arrives on time.
Here are the shipping details and guidelines to better understand our delivery process.
3.1. Delivery Times
- Standard shipping times range between 3 to 5 business days for most destinations, handled by our logistics partner DHL.
- In rare cases where delays are encountered due to factors beyond our control (e.g., customs delays, shipping carrier issues, or adverse weather conditions), deliveries may be extended to up to 14 days.
3.2. Shipping Charges
- Shipping charges are automatically calculated at checkout based on your location and the size of your order. These charges include delivery fees and any handling costs.
3.3. International Shipping
- We offer international shipping to selected countries in Europe, North America, and certain other regions. Please note that international orders may be subject to additional customs duties, taxes, or fees, which will be the responsibility of the customer.
- Delivery times for international orders may vary slightly depending on the destination country’s postal regulations.
3.4. Tracking Orders
- Once your order is shipped, you will receive a tracking number via email. You can use this number to track the status of your delivery directly through the DHL website.
3.5. Lost or Delayed Packages
- If you suspect your package has been lost or is delayed beyond the expected delivery window, please contact us at contact@razorxgames.com. We will work with the carrier to resolve the issue and ensure your order is either delivered or refunded.